Personal data policy & terms for your treatment at the Clinic

Welcome as a patient at Osteopati Copenhagen. In connection with your treatments here at the clinic, it is necessary for us to record and process relevant information about you.

What personal data do we store?

You can read the announcement via this link: https://www.retsinformation.dk/Forms/R0710.aspx?id=183578

In addition to the health information we record about you ourselves, we may receive health information about you from other healthcare professionals, for example from your doctor, in accordance with the rules in Chapter 9 of the Health Act. You can read the executive order of the Health Act via this link: https://www.retsinformation.dk/forms/R0710.aspx

The information is used solely for the purpose of good and secure treatment of you and the administrative functions associated with this.

We are obliged to keep your information secure and confidential.

We may also register other information about you for billing purposes. This information is recorded pursuant to Article 6(1)(b) and (f) of the General Data Protection Regulation (until 25 May 2018: Section 6(1)(2) and (7) of the Danish Personal Data Act). You can read more about this via this link: https://www.retsinformation.dk/forms/R0710.aspx?id=194142

We may also use your contact information for the purpose of sending newsletters or other marketing initiatives. In such cases, we will first obtain your consent. This use is based on Article 6(1)(a) of the General Data Protection Regulation (until 25 May 2018: Article 6(1)(1) of the Danish Personal Data Act).

Disclosure of personal data

According to the Health Act, we are obliged to maintain confidentiality regarding your health and other sensitive matters, but if necessary, we can exchange your health information internally among our staff.

Disclosure of health information outside the clinic may generally only be made with your consent. In special cases, according to the rules in the Health Act, disclosure may be made without consent. This will typically be to other healthcare professionals, e.g. your own doctor. The detailed rules on this can be found in Chapter 9 of the Health Act: https://www.retsinformation.dk/forms/R0710.aspx

The information we have registered for billing purposes is exchanged with payment processors to the extent necessary to complete the payments. If your treatment is paid for in whole or in part by someone other than yourself, e.g. by your region, municipality or by an insurance company, we will also pass on information about the treatment to the person who is responsible for paying.

How long is personal data retained?

Your medical record will be kept for the period determined by the Danish Patient Safety Agency. The applicable period is 5 years from the latest note in the medical record, cf. Section 15(2) of the Medical Records Executive Order: https://www.retsinformation.dk/Forms/R0710.aspx?id=183578

In special cases, the journal may be kept longer.

Information for billing purposes is kept for as long as is necessary for billing and accounting purposes.

Email correspondence between you and the clinic will be deleted when it is no longer relevant and at the latest after 1 year.

Your rights in relation to personal data

You can gain insight into what information we have registered about you by contacting us. According to Section 24 of the Danish Authorization Act, we are not allowed to delete information in your record, but if you believe there is an error in the record, you can request that an addition be made. See link here: https://www.retsinformation.dk/Forms/r0710.aspx?id=192522

For information not included in the patient record, you have the right to have incorrect information corrected or deleted. You also have the right to ask us to stop processing such information about you.

When you are 15 years old, you basically have the right to know what is written about you in a healthcare record.

Complaint about handling of personal data

Complaints about our processing of your personal data can be submitted to the Danish Data Protection Authority, Borgergade 28, 5th floor, 1300 Copenhagen K. You can find more information about the Danish Data Protection Authority at www.datatilsynet.dk

Supervision of the rules in health legislation is carried out by the Danish Patient Safety Agency. You can find the agency's contact information at www.stps.dk

Unintended event:

What is an unintended incident?
An adverse event is an event that causes harm or a risk of harm. An adverse event can be recognized by the patient or relative thinking:
"What happened here should not have happened. It poses a risk or has implications for my or my relative's treatment. I want to make sure that professionals learn from this mistake, both at the current treatment site and in the healthcare system in general."

The incident is unintentional because the professionals involved do not intend to harm others. On the contrary, they would rather not have had the incident. Unintentional incidents can occur if, for example, there are deficiencies in safety systems, problems with technical equipment and apparatus, inappropriate conditions in the organization of work, misunderstandings or loss of information.

You can report an accidental incident here.

Patient compensation:

Patient compensation handles compensation claims from patients who have been injured in connection with treatment in a hospital, at their own doctor or as a result of side effects from a medication.
Patient compensation covers injuries and deaths that occur as a result of treatment, lack of treatment or delayed treatment. It also covers the consequences of harmful side effects caused by a medicine. Patient compensation can only cover financial losses and provide compensation for pain and suffering and/or permanent damage.
You can see more about patient compensation and reporting damage here:  https://patienterstatningen.dk/.